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Page last updated 20 July 2004 |
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©2004 ZIO Audio - All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. Site content and product specifications are subject to change. |
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Dialog Spotting - support |
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Email: support@zio-audio.com |
| Frequently Asked Questions |
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| Q - What does Dialog Spotting come with? |
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The Dialog Spotting package includes 1 installation CD-ROM, a copy protection key and a manual set in electronic PDF format. Additionally it can also include a VITC reader PCI card, a RS422 card for PC, a ShuttlePro USB device and one video capture card. |
| Q - What are the PC requirements for Dialog Spotting? |
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Dialog Spotting versions have different PC computer requirements depending if it can playback video files or the video and timecode source is external. See Spotting versions. Dialog Spotting STANDARD version minimum requirements:
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| Q - When launching Dialog Spotting an error message "Código de error del API Hardlock " appears. |
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This message tells you that the Hardlock dongle has not been found. Check if the dongle is properly inserted in the parallel port and the Hardlock driver is installed. Use the "hldrv32.exe" file to install the Hardlock driver. |
| Q - How do I get the "factory" configuration settings? |
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Quit Spotting. Locate the key "HKEY_CURRENT_USER\Software\ZIO\Dialog Spotting" at the Windows Registry and delete it. Now re-start the Spotting program to get the factory settings again. |
| Q - ShuttlePRO - How do I make the Spotting setting the 'Default setting' for the ShuttlePro when the application or program starts up? |
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The Default Setting for an application is determined alphabetically. If you want a setting to load as the primary or default setting in an application, change the name of that setting using the 'Rename Settings' option in the Contour ShuttlePRO Control Panel, to be the first alphabetically. NOTE: When you open the ShuttlePRO control panel, the software will always load 'Global Settings' as the default setting in the Target Application. There is not way to modify or change this functionality. Visit the Contour WEB site for more ShuttlePRO support. |
| Q - How do I know what video and audio codecs are installed in my computer? |
| You can use the AVIcodec software. Visit the AVIcodec web site |
| Q - What do I need to program the Spotting Console? |
| Use the MIDWIN software to program the Spotting console. You will also need the Spotting Console file. Follow the steps detailed in the "Programming the Console" document. |
| Q - I have loaded a new video file in the buildin VideoDeck and have set a new offset value in the File Properties window but the TC reading does not match with the timecode burned on the video. What can I do? |
| Turn OFF and ON again the "VideoDeck Timecode" button located in the General toolbar or use the "Ctrl+L" shortcut to refresh the TC reading. |
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Page last updated 20 July 2004 |
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©2004 ZIO Audio - All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. Site content and product specifications are subject to change. |
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