Dialog ADR - support

Email: support@zio-audio.com

Frequently Asked Questions

Q - What does Dialog ADR come with?

The Dialog ADR package includes 1 installation CD-ROM, a copy protection key and a manual set in electronic PDF format. Additionally it can also include a RS422 card for PC, a Relays PCI card, a ShuttlePro USB device and one video capture card.

 
Q - What are the PC requirements for Dialog ADR?

Dialog ADR versions have different PC computer requirements depending if it can playback video files or the video and timecode source is external. See Dialog Dialog ADR versions.

Dialog ADR STANDARD version minimum requirements:

  • Processor P4 / Athlon 1.6 GHz
  • RAM 256 MB (512 MB recommended)
  • 5.600 rpm hard disk drive
  • Operating System Windows XP
  • Sound Card Windows compatible
  • Display Resolution 1024 x 768 pixels recommended
 
Q - When launching Dialog ADR an error message "Código de error del API Hardlock " appears.

This message tells you that the Hardlock dongle has not been found. Check if the dongle is properly inserted in the parallel port and the Hardlock driver is installed. Use the "hldrv32.exe" file to install the Hardlock driver.

 
Q - How do I get the "factory" configuration settings?

Quit ADR. Locate the key "HKEY_CURRENT_USER\Software\ZIO\Dialog ADR" at the Windows Registry and delete it. Now re-start the Spotting program to get the factory settings again.

 
Q - ShuttlePRO - How do I make the ADR settings the 'Default setting' for the ShuttlePro when the application or program starts up?

The Default Setting for an application is determined alphabetically. If you want a setting to load as the primary or default setting in an application, change the name of that setting using the 'Rename Settings' option in the Contour ShuttlePRO Control Panel, to be the first alphabetically. NOTE: When you open the ShuttlePRO control panel, the software will always load 'Global Settings' as the default setting in the Target Application. There is not way to modify or change this functionality. Visit the Contour WEB site for more ShuttlePRO support.

 
Q - How do I know what video and audio codecs are installed in my computer?
You can use the AVIcodec software. Visit the AVIcodec web site 
 
Q - What do I need to program the ADR Console?
Use the MIDWIN software to program the ADR console. You will also need the ADR Console file. Follow the steps detailed in the "Programming the Console" document.
 
Q - I have loaded a new video file in the buildin VideoDeck and have set a new offset value in the File Properties window but the TC reading does not match with the timecode burned on the video. What can I do?
Turn OFF and ON again the "VideoDeck Timecode" button located in the General toolbar or use the "Ctrl+L" shortcut to refresh the TC reading.
 

 


Page last updated 20 July 2004

©2004 ZIO Audio - All Rights Reserved.
All trademarks and registered trademarks are the property of their respective owners.
Site content and product specifications are subject to change.

Pregunta: - La conexión RS422 no se activa.

Respuesta:  

- Si utilizas Windows 98 S.E. comprueba que la opcion  "High Speed mode" está activada en Panel de Control/Sistema/Administrador de Dispositivos/Puertos COM/PCCOM PCI COM Port 5/Port Settings. Asegurate de que esta opción esta activada para los dos puertos (normalmente COM 5 y COM6)

Pregunta: - Los RELES no funcionan.

Respuesta:  

- Comprueba que los drivers están correctamente instalados para la versión de Windows que utilizas.

- Comprueba que el dispositivo está seleccionado en la solapa Configuracion/Comms.

- Comprueba que has registrado en Windows el componente OCX. Utiliza el ejecutable "RegisterDII.bat" del CD de Instalación.

- Asegurate de que el Panel de Transporte esta visible.

Pregunta: - He cargado un nuevo video en VideoDeck y he asignado el nuevo Offset en la ventana File/Properties pero la lectura de TC no coincide.

Respuesta: - Desactiva y activa nuevamente el botón VideoDeck Timecode de la barra de herramientas General o usa el atajo "Ctrl+L" para refrescar la lectura de TC.

Pregunta: - How can I get back to the original "factory" ADR configuration?

Respuesta: - Quit ADR. In the Windows Registry Locate the key "HKEY_CURRENT_USER\Software\ZIO\Dialog ADR 2.0.". Select the version you want to reset (Standard, Professional, etc.) and delete the folder. Now run the program to return to the original configuration settings.

Notes about using PROTOOLS
1 - When starting a project with ADR and Protools the "Edit window default lengh" must be set to a lenght enought to jump to any time inside the project.